Frequently Asked Questions
Common Patient Queries
Find answers regarding our clinical departments, appointment scheduling, and diagnostic reports.
Aura Care Centre is a premium, independent multi-specialty hospital and diagnostic center located in Gurugram. We provide comprehensive OPD consultations with senior specialists, advanced NABL-standard pathology labs, high-tesla MRI, multi-slice CT scans, ultrasound, digital X-rays, inpatient wards, ICU, and day-care surgery in one modern facility.
You can book an appointment through our website's booking form, call our helpline directly at +91-8130101433, or message us on WhatsApp. We encourage booking appointments in advance for all specialist OPD consultations and diagnostic tests to ensure minimal wait times.
Yes. We support cashless hospitalization and day-care claims with all major TPA and health insurance providers. Our in-house insurance desk coordinates all the medical documentation and pre-authorizations to ensure a hassle-free billing experience.
For inpatient recovery wards, visiting hours are from 11:00 AM to 1:00 PM and from 5:00 PM to 7:00 PM daily. Only one visitor with a valid attendant pass is allowed inside the ICU or high-dependency wards at any time to maintain patient safety.
Most routine blood and pathology reports are generated within 12 hours. High-tesla MRI and CT scan reports, complete with detailed radiologist reviews, are ready within 24 hours. Digital reports are shared directly on your registered WhatsApp and email, and printed copies can be collected at the hospital's report desk.
Yes, we provide free home sample collection across Gurugram. Our certified phlebotomists follow strict hygiene and safety protocols, collect blood or urine samples at your home or office, and transport them securely to our in-house laboratory for processing.